Have the session id or the organization id ready, from the verification detail page or from Settings. With either, we can find in seconds what would otherwise take an exchange of emails.

Glossary

The words the console uses, in the sense the console means them

Common questions

A page is missing from my sidebar

A list is empty and I know it should not be

I cannot find an applicant by name

Why is this in manual review at all, the checks look fine

Our review queue has suddenly got much bigger

An applicant says they never received our email

Nothing is arriving at our webhook endpoint

We are receiving every outcome twice

A create call is being refused for somebody we already approved

A case disappeared from the review queue without anybody deciding it

The identity fields are wrong but the decision is right

Somebody on my team cannot see any verifications

The console keeps asking for my authenticator code

A page failed to load

Somebody left the team

I want to try a change without touching real applicants

Still stuck

On this page